Refund & Return Policy

1. Eligibility for Returns

You may return most new, unopened items within 7 days of delivery for a full refund. Items must be in their original packaging and in the same condition that you received them.

2. Non-Returnable Items

Certain items are not eligible for return, including custom-made products, used items, and items marked as final sale.

3. Return Process

To initiate a return, please contact our customer support team at janoscihelp@gmail.com. We will provide you with a return authorization and instructions on how to return the item.

4. Shipping Costs for Returns

You are responsible for the shipping costs associated with returning the item, unless the return is a result of our error (e.g., you received an incorrect or defective item).

5. Refund Processing

Once we receive and inspect your return, we will notify you of the status of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including shipping costs.

7. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at janoscihelp@gmail.com.